Frequently Asked Questions

Everything you need to know about bringing Valkill comfort into your home.

What is the standard shipping timeframe for furniture?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What is your return policy for home decor and furniture?

We offer a 30-day return window. Items must be in their original condition and packaging. Please note that return shipping fees may apply for non-defective items.

Are your wood products sustainably sourced?

At Valkill Furniture, we prioritize sustainability. Our wood collections are crafted from FSC-certified timber and high-quality veneers to ensure environmental responsibility.

Do products come with a warranty?

All our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five fabric swatches for free through our website to help you choose the perfect texture and color for your space.